B2B Portal

What is the B2B Portal?

Our B2B Portal was designed to provide everything businesses need to know if they're buying, selling or specifying our products. One of the highlights is the Product Information section that brings all the product information and assets together into a single and convenient location.

Who can access the B2B Portal?

We will be releasing the portal to our commercial and trade accounts in the upcoming months. Right now the business it is only available to a few selected accounts. If you would like to be one of the first onboard, please, request an account.

How to place orders online?

If you have a business account you can easily place orders online. Just head to the Product Information section and choose one of the listings. From the list of products, you can click Add. Once you finished adding products, open your Shopping Cart and proceed to the checkout.

How to order multiple units of the same SKU?

Yes, once you added the items to your cart, open the Shopping Cart, and change the quantity of each item.

Is Credit Terms available at the checkout?

Pay on Terms is available to selected accounts. Please check our Credit Terms Policies & Procedures for more information.

How to change the user's customer group?

You can change the customer group of any customer from NetSuite. Just open the customer in NetSuite and click Edit. You're gonna find the designated group within the Magento Tab. Change to the correct option making sure "Export to Magento” is selected and click Save.

Please, refer to the document Edit Customer Group for more information.

What are the discounts for each customer group?

Each customer group has a different discount level. Please, refer to the Discounts Table to know the active rules. If you're still not sure, drop us a message.

How to reset the user's password?

You can access Magento's admin panel to reset the user password. Follow the instructions available on How to reset user's password.

How to export a new business user to Magento?

Users can be exported to Magento from NetSuite. Please, follow the instructions available on Export User to Magento.

Can I test the portal with a different customer group?

Yes, we have created some testing accounts that can be used to connect on the B2B Portal.

Check the list of Testing Accounts available.

Where to find internal documents?

You can look for tutorials in our Dropbox Paper folder.

Where do I find the list of all websites?

The Business Portal is now available in multiple locations. Check out the list of B2B Portals already live.